Privacy Policy  Distinctive Ltd

Last updated: 21 August 2026

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1) Who we are

This website is operated by Distinctive Ltd (“we”, “us”, “our”). We are a B2B trade supplier of building products.

Contact (privacy enquiries): enquiries@distinctive-group.com
Address: Swaffham, PE37 8JB, United Kingdom

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2) What this policy covers

This Privacy Policy explains how we collect, use, store and share personal data when you:

• visit our website

• request a trade quote

• contact us by form, email or phone

• upload files through our forms (e.g., specifications, drawings)

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3) What personal data we collect

Depending on how you use the website, we may collect:

Information you provide

• Name and company name

• Email address and phone number

• Postcode (for delivery/service-area checks)

• Message/enquiry details and product requirements

• Uploaded files (e.g., PDFs, drawings, schedules)

Information collected automatically

• Device and browser information

• Pages visited and actions taken on the website

• Approximate location (derived from IP address)

• Referral source (e.g., from a social platform or search engine)

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4) How we use your data

We use your information to:

• respond to enquiries and provide trade quotations

• confirm specification, availability and lead times

• review postcodes for delivery feasibility where relevant

• provide customer support and manage trade relationships

• improve website performance and user experience

• measure marketing/traffic performance (see cookies and analytics below)​​

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5) Lawful bases for processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

• Legitimate interests to respond to trade enquiries, issue quotes, support customers and improve our website

• Contract / steps to enter a contract – where you request pricing and we need details to quote or fulfil an order

• Consent where you accept non-essential cookies/measurement (where used)

• Legal obligation where we must retain certain records for tax/accounting or compliance

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6) Cookies, analytics and advertising

We use cookies and similar technologies to operate our website, understand how visitors use it and measure the effectiveness of our marketing.

We use Google Analytics 4 (GA4) to understand website traffic and performance. GA4 may collect information such as pages viewed, device and browser information, approximate location and referral source.

We also use the Meta Pixel, provided by Meta Platforms, to measure visits and actions on our website and to understand the effectiveness of advertising on Facebook and Instagram.

Non-essential analytics and advertising technologies, including the Meta Pixel, are only activated where the relevant consent has been given.

Cookie preferences are managed through Usercentrics for Wix. Visitors can accept, deny or change their cookie choices using the consent banner and privacy settings available on our website. Consent can be changed or withdrawn at any time.

You can also control or delete cookies through your browser settings.

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7) Social media advertising and Meta Pixel

We use the Meta Pixel, provided by Meta Platforms (“Meta”), to help us measure the effectiveness of advertising on Facebook and Instagram and understand how visitors interact with our website.

Where you have given the relevant consent, the Meta Pixel may collect information about your visit, such as pages viewed, actions taken, device and browser information, referral information and identifiers associated with cookies or similar technologies.

Meta may use information received through its business tools in accordance with its own privacy policies, including for advertising measurement and related services.

The Meta Pixel is treated as a non-essential marketing technology and is not activated unless you give the relevant consent through our cookie consent banner.

You can change or withdraw your consent at any time using the privacy settings available on our website.

If you arrive at our website from Facebook, Instagram or another social platform, the link may also contain referral parameters that identify the source of your visit.

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8) Who we share data with

We only share personal data where necessary, for example with:

• Wix, for website hosting, site infrastructure and form processing

• Google, including Google Analytics 4, for analytics and measurement where the relevant consent has been given

• Meta Platforms, in connection with Meta Pixel advertising measurement and campaign performance where the relevant consent has been given

• Usercentrics, which provides the cookie consent management system used on our website

• Email and IT service providers used to receive and manage enquiries

• Delivery and logistics partners where delivery is being arranged

We do not sell your personal data.

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9) International data transfers

Some of the service providers we use, including website, analytics, advertising and consent-management providers, may process or store personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we take appropriate steps to ensure it remains protected in accordance with UK data protection law. Depending on the destination and provider, this may include relying on UK adequacy regulations, including the UK Extension to the EU-US Data Privacy Framework where applicable, or using approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum.

We only use international transfers where an appropriate legal mechanism and required safeguards are in place.

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10) How long we keep your data

We keep personal data only as long as necessary for the purposes described in this policy. For example:

• Enquiries/quotes: retained for a reasonable period for follow-up and business records

• Customer/order records: retained as needed for contractual and accounting purposes

• Uploaded files: kept only as long as needed to quote/support the enquiry, unless required for ongoing service or record-keeping

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11) Data security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, alteration or disclosure.

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12) Your rights (UK GDPR)

You may have rights including:

• access to your personal data

• correction of inaccurate data

• deletion (in certain circumstances)

• restriction or objection to processing (in certain circumstances)

• data portability (in certain circumstances)

• withdrawing consent (where processing is based on consent)

To exercise your rights, email: enquiries@distinctive-group.com

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13) Complaints

If you have concerns, please contact us first and we’ll do our best to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO) (the UK data protection authority).

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14) Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Last updated” date.